EXPRESS™ CAFÉ Customer Satisfaction Benchmarking

General

Members who participate in either of the Financial and Productivity programs are eligible for the Cafeteria Patron Satisfaction Program component. HFM supplies the questionnaire and members report their results on a calendar basis every six months.

Results are provided to participants indicating the score achieved compared to peers. Satisfaction scores are also related to their results in the Acute and Extended Care Financial and Productivity EXPRESS™ Benchmarking Programs. HFM provides members with a contact point to network with peers about results. For further information contact HFM at hfm@hfm.org.

Return to the Main Benchmarking Page